Customer Experience
Returns & Exchanges
At this time, custom embroidered items cannot be returned or exchanged, as they are fully customized items for your needs. If you have any concerns about the quality of your purchase, or received damaged items, please let our team know, and we’d be h
Drop-Shipping / Multiple Shipping Locations
We do not have drop-shipping available at this time. All shipments are shipped through either FedEx or UPS Ground shipping, and expedited options are not available at this time. We are currently equipped to support one address for shipping, but if yo
International Orders
We do not offer custom orders to international customers at this time, unless they have a US address they can provide. If you have a US address you can provide, we’d be happy to help through our standard custom order process.
Order Turnaround & Expedited Processing
RHOBACK has a 2–3 week turnaround time for custom orders from the date of payment receipt. We try not to overpromise or underdeliver, so we do not offer expedited order processing options. All shipments will be shipped with either UPS or FedEx Ground
Special Packaging
We do not offer special packaging of custom embroidered products. All orders are packed in paper-lined boxes for protection, neatly folded with tags still attached. When possible, our embroidery partner will save and reuse the poly bags that the prod
Product Samples
We do not have free samples available at this time, but if you’d like to see the product before placing a custom embroidery order, we’d recommend purchasing a couple of pieces from rhoback.com (https://rhoback.com/). You will be able to purchase and
Shipping Policy
Rhoback has a 2-3 week turnaround time for custom orders from the date of payment receipt. We try not to overpromise or underdeliver, so we do not offer expedited order processing options. All shipments will be shipped with either UPS for Fedex Groun
Tracking Your Order
Once your custom order has shipped, you will receive a shipping confirmation email with a tracking number from the carrier. Please allow up to 48 hours for the tracking number to begin updating. If you have any questions about your shipment status, p
Separate Shipments
In some cases, custom orders may ship in multiple packages. If this occurs, you will receive separate shipping confirmation emails with individual tracking numbers for each shipment.
Quality Assurance
At RHOBACK, we promise to provide high-quality, long-lasting performance apparel. Quality is in our DNA, and it’s what keeps the Rhoback Community coming back for more. While we pride ourselves on providing long-lasting products, our Quality Promise
Charity Donation Requests
Thank you for considering RHOBACK gear to support your cause. While we would love to support your cause, we sadly are unable to provide any custom embroidery donations at this time. As a company, we are proud to make yearly contributions to the follo
Phone/Call Center Requests
Our team is available Monday-Friday*, 9:00am-5:00pm EDT via Email. We don't have a phone line available at this time, but will respond to you as quickly as possible via email. *Our team is out on Public Holidays, including Christmas Day and New Year’